Global Community Engagement Manager

3 weeks ago

London, Greater London, United Kingdom Standing on Giants Full time
About the Role

We are seeking a skilled and dedicated Bilingual Social Media Community Manager to manage Sonos' online community and select social media channels.

The ideal candidate will be responsible for fostering a positive and engaging environment, providing exceptional customer service, and maintaining our client's brand voice and guidelines.

As a Social Media Community Manager, you will implement the online community strategy through managing the daily activities of Sonos' online community and social media channels.

  • You will ensure that all community members experience a safe and healthy environment and facilitate engagement in line with the community purpose.
  • You will also ensure all activities within the community and between the community and its parent business are run efficiently and in conformance with the underlying principles of the company and business goals.

This role requires an independent and professional thinker who can work alongside other community managers and be supported by a Head of Community and Senior Community Manager in your time zone.

Key Responsibilities
  • Run the community daily in line with SoG community management methodology to create a safe and healthy environment for members and facilitate engagement in line with the defined strategy.
  • Act as an advocate of the organisation in the community, as well as an advocate of the community within the organisation.
  • Deal and communicate with community members during crises, unstable or abusive behaviour applying SoG's methodology for member education.
  • Monitor and analyse community performance to ensure agreed KPIs are being met and send regular quantitative and qualitative reports on the community's progress to the Client.

Our ideal candidate has excellent communication skills, especially in writing, including editing and content creation.

They must have the ability to build and maintain relationships and collaborate with cross-functional stakeholders, possess high emotional intelligence, and have experience with various social media platforms.

Additionally, they should have backend analytics knowledge of Facebook, X (formerly Twitter), Reddit, Instagram, and TikTok, outstanding engagement skills, strong analytical skills, effective organisational and prioritisation skills, and technical skills including community platform, Google suite, and Mac knowledge.

Requirements
  • Fluent in English as well as either Dutch, German, or French.
  • Experience running or managing online communities (forums) or similar client-facing operational experience.
  • Experience organising, attending, and reporting insights for online and offline community meetups and events.

We estimate the salary range for this position to be £45,000 - £55,000 per year, depending on location and experience.

Please note that we are an Equal Opportunities employer and do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age.

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