On Board Host

4 weeks ago

Sheffield, Sheffield, United Kingdom SSP Group Full time

On Board Host Role Overview

We are seeking a skilled and enthusiastic On Board Host to join our team at SSP Group. As an On Board Host, you will be responsible for providing exceptional customer service to our passengers on East Midlands Trains at Sheffield Station.

Key Responsibilities:

  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
  • You can claim up to 50 rover tickets for TPE network rail for family & friends.
  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
  • UP to 75% discount off during work hours.
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.
  • < App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • Get rewarded with £400 for successful referrals.
  • 28 days holiday pro rata, inclusive of Bank Holidays.
  • Receive rewards and recognition such as RG Stars, Extra Mile Vouchers, and more.
  • 4 EMR return tickets/year after probation.

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