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Airport Assistance Coordinator

4 weeks ago

Birmingham, Birmingham, United Kingdom Birmingham Airport Full time

Assisted Travel Coordinator

Birmingham Airport is a major transportation hub with a strong focus on customer satisfaction. As an Assisted Travel Coordinator, you will play a key role in ensuring that all customers receive a safe and enjoyable experience.

Our purpose is to deliver exceptional customer service, and we are committed to creating a kind and values-driven environment where everyone feels empowered to bring their best to work.

The successful candidate will be responsible for controlling the Assisted Travel operation, coordinating a team of up to 50 operational assistance staff, and undertaking dynamic decision-making in a high-pressure environment.

Key responsibilities include:

  • Controlling the Assisted Travel operation through our dedicated task planning system
  • Coordinating a team of up to 50 operational assistance staff
  • Undertaking dynamic decision-making in a high-pressure environment
  • Delivering exceptional customer service face-to-face, by telephone, and by email
  • Hosting the Assisted Travel Help Desk, which is the first point of contact for departing customers needing assistance

We are looking for a professional and courteous individual who can ensure that all customers receive a positive experience. If you are a team player with excellent communication skills, we would love to hear from you.