Airport Assistance Service Manager

1 week ago


Birmingham, Birmingham, United Kingdom Birmingham Airport Full time
Job Description:

Birmingham Airport is seeking a highly skilled Airport Assistance Service Manager to join our team.

About the Role:

This exciting opportunity allows you to take ownership of the Assisted Travel operation, ensuring exceptional customer experiences while maintaining Key Performance Indicators.

Main Responsibilities:
  • Lead a team of up to 50 operational assistance staff, coordinating tasks and striving for daily performance excellence.
  • Maintain Airline On Time Performance by undertaking dynamic decision making in high-pressure environments.
  • Host key areas within the terminal, answering customer queries and offering tailored assistance plans.
  • Engage with the Assisted Travel Third Party Contractor, promoting effective communication and operational decision making.
  • Deliver exceptional customer service face-to-face, by telephone, and by email.
Requirements:

To succeed in this role, you will require strong leadership skills, excellent communication abilities, and a passion for delivering world-class customer experiences.

The salary for this position is approximately £32,000 - £40,000 per annum, commensurate with experience and qualifications.



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