Customer Service Ambassador

4 days ago


Bury St, Suffolk, United Kingdom DFS Furniture PLC Full time

As a Retail Sales Advisor at DFS Furniture PLC, you are the backbone of our stores, greeting customers and guiding them through their buying journey to find the perfect fit for their home.

  • Sales success: You will identify and recognize customer needs through excellent questioning skills, ensuring they find their ideal furniture piece.
  • Store pride: You will maintain our showrooms' high standards, displaying products in an attractive and well-organized manner, providing a consistent experience across all stores.
  • Retail Bonus Scheme: Earn monthly bonuses and uncapped commission, incentivizing sales performance and teamwork.
  • Growth and Training: Enjoy a competitive holiday allowance, with the option to purchase additional days off. Take advantage of our enhanced leave policy, including maternity, paternity, shared parental, and adoption leave, plus a paid volunteering day each year.
  • Discounts: Receive 30% off DFS and Sofology products for yourself, as well as discounts for friends and family, and savings at popular brands like Sainsbury's, ASOS, and IKEA.
  • Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships, prioritizing your physical and mental wellbeing.
  • Pension and Savings: Join our Group Pension and Sharesave schemes, securing your financial future.
  • Life Assurance & Sick Pay: Enjoy peace of mind with comprehensive Life Assurance and Company Sick Pay.

Estimated salary: £18,000 per annum, based on hourly rate and location, plus benefits.

This role is suitable for those who excel in customer-facing roles, possess excellent communication skills, and are passionate about delivering exceptional service experiences.



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