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CYPF Support Officer

2 months ago

Plymouth, Plymouth, United Kingdom Brackenberry Full time
CYPF Support Officer Job Description

We are seeking a highly skilled and experienced CYPF Support Officer to join our team at Brackenberry Ltd. The successful candidate will work closely with a Local Authority in Plymouth to assist with the appointment of a CYPF Support Officer on a 3-month contract, with a high likelihood of extension at the client's discretion.

Key Responsibilities:

  • Deliver administrative functions appropriate to the specialism, working within timescales and service level agreements.
  • Accurately use digital systems to ensure processes or transactions are administered within guidelines and policies.
  • Provide/run basic data reporting for specific service specialism.
  • Accurately manual and computerised recording of sensitive information and to manage the storage, retention and disposal of sensitive records.

Requirements:

  • GCSEs A*- C (9-4) or equivalent in English and Maths.
  • NVQ3 or equivalent qualification or experience in business support.
  • A willingness to undertake appropriate learning and development as required.

Desirable Skills:

  • Experience of using Microsoft Office products and web-based software packages.
  • Experience of providing an effective and efficient customer service to both internal and external customers in line with policies and procedures.
  • Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
  • Demonstrable administrative experience with an understanding of office procedures.
  • Experience of prioritising own workload to ensure deadlines are met.
  • Experience of planning priorities and working to tight deadlines.
  • Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.
  • Experience of working within a team.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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