Guest Experience Director

3 weeks ago


Marylebone, Greater London, United Kingdom Melia White House Hotel Full time
Job Overview

We are seeking a highly motivated Duty Manager to lead our team at Melia White House Hotel.

Key Responsibilities
  • Liaising with Head of Departments to update and follow up on the Hotels Action Plan.
  • Providing maximum support to team members to alleviate problems or delays during shifts.
  • Completing daily inspections of hotel facilities to ensure checklists are completed.
  • Ensuring seamless handovers between Duty Managers/Night Managers.
  • Coordinating outlet operations and facilitating staff reallocations when necessary.
  • Supporting sales teams with VIP site visits.
Requirements and Qualifications
  • Proven experience in hospitality.
  • Excellent communication skills.
  • Fluency in English and Spanish (desired).
  • Knowledge of hotel operations and management.
  • Empathetic and understanding approach to guest service.
Compensation and Benefits

The estimated annual salary for this position is £28,840-£30,000, along with a comprehensive benefits package including 29 days holiday, contributory pension scheme, and refer-a-friend bonus.

Our Culture
  • Fostering a positive and inclusive work environment.
  • Providing opportunities for career growth and professional development.


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