Hospitality Team Leader
1 week ago
Meli Hotels International is a global company committed to providing exceptional guest experiences. We prioritize diversity and inclusion among our employees, promoting a safe and welcoming environment for both guests and staff.
SalaryThe estimated salary for this position is up to £28,780+ service charge and additional benefits.
Job Description- Supervise day-to-day operations of the Guest Experience team, ensuring guests' needs are met with excellence and attention to detail.
- Act as a point of contact for guest concerns, handling complaints effectively and working closely with the Guest Experience Manager and other departments to resolve issues promptly.
- Greet and acknowledge all guests immediately upon arrival, ensuring a warm and welcoming atmosphere.
- Previous experience in a customer service or supervisory role within the hospitality industry.
- Must be fluent in English, Spanish will be beneficial.
- Strong interpersonal skills and a genuine passion for delivering exceptional guest service.
- Holidays: 28 days holiday including 8 public holidays.
- Contributory pension scheme.
- Refer a friend bonus: £500 (subject to successfully completed 6 months probation).
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