Hospitality Team Leader

1 week ago


Marylebone, Greater London, United Kingdom Melia White House Hotel Full time
Company Overview

Meli Hotels International is a global company committed to providing exceptional guest experiences. We prioritize diversity and inclusion among our employees, promoting a safe and welcoming environment for both guests and staff.

Salary

The estimated salary for this position is up to £28,780+ service charge and additional benefits.

Job Description
  • Supervise day-to-day operations of the Guest Experience team, ensuring guests' needs are met with excellence and attention to detail.
  • Act as a point of contact for guest concerns, handling complaints effectively and working closely with the Guest Experience Manager and other departments to resolve issues promptly.
  • Greet and acknowledge all guests immediately upon arrival, ensuring a warm and welcoming atmosphere.
Required Skills and Qualifications
  • Previous experience in a customer service or supervisory role within the hospitality industry.
  • Must be fluent in English, Spanish will be beneficial.
  • Strong interpersonal skills and a genuine passion for delivering exceptional guest service.
Benefits
  • Holidays: 28 days holiday including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months probation).


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