Pet Care Ambassador
3 weeks ago
We are a three individually owned veterinary practices run by Vet, Nurse and Practice Manager Partners in Kilmarnock, Irvine, and Ayr.
As a Client Care Advisor, you will provide an exceptional service to our clients and their pets, ensuring their absolute satisfaction during each visit.
Your focus is on building strong relationships with clients, their pets, and the practice team, managing payments and future bookings confidently.
You will greet each client and offer support, guidance, and expertise, utilizing our online booking system for smooth day-to-day routines.
This part-time role requires 18-30 hours per week, with one Saturday shift every four weeks (overtime available). We can be flexible for the right candidate.
Key Responsibilities:- Provide a welcoming atmosphere for clients and their pets
- Maintain up-to-date knowledge of practice services and additional offerings
- Calmly handle client needs while working under pressure
- Foster a friendly and supportive environment among colleagues
In this fast-paced environment, you will need to cope well under pressure, work efficiently, and prioritize tasks effectively. Your ability to multitask, think critically, and solve problems will be essential.
Requirements:- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and time management skills
- Proficiency in using computer systems, particularly our online booking platform
- Pension scheme
- Enhanced maternity pay
- AXA private healthcare available for you and your family
- 20% discount at Pets at Home and The Vet Group
- A competitive salary of £26,000 per annum (dependent on experience)
We value diversity, equality, and inclusion. Our aim is to reflect the diversity of the communities we serve, and we encourage applications from individuals who share our values and passion for delivering exceptional pet care.
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