Customer Service Representative

4 weeks ago


Hounslow, Greater London, United Kingdom Wilson James Full time
Main Responsibilities:

As a Customer Services Assistant with Wilson James, you will be responsible for providing exceptional support to special assistance passengers throughout their journey. This includes assisting with manual handling, ensuring safe and efficient transfers, and providing a high level of customer service at all times.

Key Duties:
  • Assist special assistance passengers through the terminal, ensuring safe and efficient transfers.
  • Perform Customer Service Agent duties as directed by Control, including escorting passengers and completing necessary paperwork.
  • Provide assistance with PRS baggage and ensure that wheelchairs and buggies are always clean and tidy.
  • Complete the Daily Equipment Check Sheet to maintain operational reliability and report any equipment defects.
  • Ensure that Centralised Control is updated on progress using IT handsets.
  • Complete all necessary paperwork legibly and submit in a timely manner.
Essential Criteria:

To be successful in this role, you must be able to:

  • Lift passengers in accordance with manual handling guidelines.
  • Push passengers in wheelchairs, in accordance with manual handling guidelines and full training.
  • Assist passengers with their bags, lifting as required and in accordance with manual handling guidelines.
  • Have a 5-year checkable history.
What We Offer:

As a valued member of our team, you will receive:

  • £12.08 per hour.
  • Full-time hours with a 5on 3off shift pattern, covering early, mid, and late shifts.
  • Annual leave of 5.6 weeks per year.
  • Life assurance scheme.
  • Company sick pay.
  • Pension Scheme.
  • Access to an Employee Benefits Platform offering lifestyle savings and discounts.
  • Employee Assistance Programme providing health and wellbeing support.
  • Employee Referral Scheme.


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