Customer Support Specialist

22 hours ago


South Shields, South Tyneside, United Kingdom Lloyds Bank plc Full time

Join Lloyds Bank plc as a Customer Support Specialist and be part of a team that makes a genuine difference to customers, businesses, and communities. As one of our colleagues, you'll learn, grow, and develop within an inclusive organisation with genuine values focused on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line. From Day 1, we'll provide all the training and support you'll need. Great colleagues, transforming workspaces, potential hybrid working, and a wide variety of career opportunities – you'll find them all here.

We're looking for someone who is a people person – to be honest and genuine, caring about helping people with their finances. You should have the ability to quickly build relationships to give customers a fantastic experience. The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.

We offer a competitive salary of £16,450 per annum (£17,500 from April 2025), as well as a range of benefits including a generous pension contribution, annual performance-related bonus, share schemes, and wellbeing initiatives. We're committed to building a workforce which reflects the diversity of the customers and communities we serve. Together, we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



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