Customer Experience Specialist

1 week ago


South Shields, South Tyneside, United Kingdom Balazs Full time
Job Summary: We are seeking a highly skilled Customer Experience Specialist to join our team at Balazs. As a key member of our customer support unit, you will be responsible for providing exceptional service to patients with diabetes, utilizing strong communication skills and product knowledge to resolve issues and improve patient outcomes.

In this role, you will read and follow flow diagrams and technical user's manuals, perform work using a CRM tool, navigate an automated system, and communicate product information to patients/health care support via phone. You will also react to changing situations in a timely, calm, and confident manner, assist, mentor, and train others in customer support, and provide direct customer/patient service experience in a time-critical environment.

We are looking for a candidate who is proficient in Microsoft/Windows environment (Axapta or similar) and has the ability to escalate customer complaints and assist supervisor with team development. Additionally, you will have the opportunity to utilize IT proficiency and contribute to a diverse and inclusive workplace that values innovation, energy, and environment transition, changes in healthcare, and digitization.

This is a fantastic opportunity to develop your skills and expertise in customer support while working with a world leader in gases, technologies, and services for Industry and Health. Our estimated salary for this position is $60,000 - $80,000 per year, depending on qualifications and experience.

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