Administrative Support Specialist

2 weeks ago


South Shields, South Tyneside, United Kingdom CV-Library Full time
Job Summary:

We are seeking an experienced Administrative Support Specialist to join our team. The successful candidate will be responsible for managing relationships with customers, processing sales orders, and coordinating urgent shipments. If you have excellent communication and interpersonal skills, and are able to prioritize tasks and manage deadlines, we would love to hear from you.

Main Responsibilities:
  1. Customer Relationship Management: Develop and maintain effective relationships with customers and colleagues.
  2. Sales Order Management: Process sales orders, monitor progress, and generate reports.
  3. Order Fulfillment: Issue order books and shipping schedules to customers in a timely manner.
  4. Customer Inquiries: Manage customer inquiries, disputes, and implement proactive problem-solving strategies.
  5. Urgent Shipments: Coordinate urgent shipments by collaborating with all departments to meet customer requirements.
  6. Data Analysis: Analyze data, identify trends, and prepare reports to inform business decisions.
  7. Task Prioritization: Prioritize tasks, meet deadlines, and maintain open communication during daily meetings.
  8. Sales Forecasting: Contribute to sales forecasting and participate in weekly planning sessions.
  9. Process Improvement: Collaborate with the Production Controller to manage sales orders, processing, and ordering.
  10. KPI Monitoring: Monitor and improve KPIs, including Order Book metrics, to optimize performance.

Candidate Requirements:Essential:
  1. Advanced Proficiency: Advanced proficiency in Microsoft Office applications.
  2. Administrative Expertise: Demonstrated administrative expertise and data management skills.
  3. Attention to Detail: High level of attention to detail and accuracy.
  4. Relationship Management: Proven relationship management abilities.
  5. Communication Skills: Excellent communication and interpersonal skills.
  6. Prioritization and Time Management: Ability to prioritize tasks, manage deadlines, and handle conflicting priorities.

Work Arrangements:

  • Location: South Shields, Tyne and Wear.
  • Contract Type: Full-time contract.
  • Salary Range: £25,000 - £30,000 per annum.


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