Technical Product Specialist

18 hours ago


Bexleyheath, Greater London, United Kingdom ERSG Ltd Full time
Job Description

As a Product Analyst at ERSG Ltd, you will be responsible for leading activities with Product Owners and delivery teams to translate customer needs into high-level technical specifications, design, and development of recommended systems, working in an Agile manner to deliver business outcomes and value.

Key Responsibilities
  • Liaising between, and reporting to, internal stakeholders, system integrators, and platform vendors, including developers and testers.
  • Developing product understanding of a multichannel contact centre solution (CCaaS) on a functional and technical level.
  • Developing a deep understanding of the Customer Services connections process and user journeys.
Requirements
  • Experience working as a Product Analyst, Systems Analyst, Technical Business Analyst, or similar role.
  • Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect, or Content Guru.
  • Experience with Oracle CX SaaS products.
  • Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis.
Desirable
  • Passionate about working on Digital Transformation projects and interested in technology trends.
  • Collaborative and able to develop relationships with business users at different levels of the organisation.

  • Technical Auditor

    1 day ago


    Bexleyheath, Greater London, United Kingdom ETS Technical Full time

    Technical Auditor/MANAGEMENT SYSTEMS (Manufacturing sites)ETS Technical is seeking a skilled Technical Auditor/MANAGEMENT SYSTEMS (Manufacturing sites) to join our team. As a Technical Auditor, you will conduct regular site assessments of Construction Product Manufacturing sites, focusing on Management Systems against ISO 9001, 14001, or 45001...

  • Technical Auditor

    2 days ago


    Bexleyheath, Greater London, United Kingdom ETS Technical Full time

    Technical Auditor/MANAGEMENT SYSTEMS (Manufacturing sites)ETS Technical is seeking a skilled Technical Auditor/MANAGEMENT SYSTEMS (Manufacturing sites) to join our team. As a Technical Auditor, you will conduct regular site assessments of Construction Product Manufacturing sites, focusing on Management Systems against ISO 9001, 14001, or 45001...

  • Technical Auditor

    3 days ago


    Bexleyheath, Greater London, United Kingdom ETS Technical Full time

    Technical Auditor/MANUFACTURING (Construction Materials)ETS Technical is seeking a skilled Technical Auditor/MANUFACTURING (Construction Materials) to join our team. As a Technical Auditor, you will conduct regular site assessments of Construction Product Manufacturing sites, focusing on Management Systems against ISO 9001, 14001, and 45001 standards.About...

  • Technical Auditor

    3 days ago


    Bexleyheath, Greater London, United Kingdom ETS Technical Full time

    Technical Auditor/MANUFACTURING (Construction Materials)ETS Technical is seeking a skilled Technical Auditor/MANUFACTURING (Construction Materials) to join our team. As a Technical Auditor, you will conduct regular site assessments of Construction Product Manufacturing sites, focusing on Management Systems against ISO 9001, 14001, and 45001 standards.About...


  • Bexleyheath, Greater London, United Kingdom Taylorollinson Full time

    Technical Sales Specialist OpportunityTaylorollinson is partnering with a global laboratory instrumentation company to find a skilled Technical Sales Specialist to support their Northern UK territory.About the RoleThis home office-based position requires a strong technical background, with a degree in chemistry or a related field, and experience selling...


  • Bexleyheath, Greater London, United Kingdom Taylorollinson Full time

    Technical Sales Specialist OpportunityTaylorollinson is partnering with a global laboratory instrumentation company to find a skilled Technical Sales Specialist to support their Northern UK territory.About the RoleThis home office-based position requires a strong technical background, with a degree in chemistry or a related field, and experience selling...


  • Bexleyheath, Greater London, United Kingdom HSB Technical Full time

    Senior Propulsion Field Engineer/ Propulsion Field Service Engineer/Propulsion Service TechnicianHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.Job SummaryThis role involves...


  • Bexleyheath, Greater London, United Kingdom HSB Technical Full time

    Senior Propulsion Field Engineer/ Propulsion Field Service Engineer/Propulsion Service TechnicianHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.Job SummaryThis role involves...


  • Bexleyheath, Greater London, United Kingdom Rise Technical Recruitment Full time

    Exciting Opportunity for a Sales ManagerWe are seeking an experienced and confident Sales Manager to join our rapidly growing international business in a pivotal role. As the most senior member of staff in the UK operations, you will have the opportunity to put your stamp on the company long term, building and growing a team and new branches across the...


  • Bexleyheath, Greater London, United Kingdom Rise Technical Recruitment Full time

    Exciting Opportunity for a Sales ManagerWe are seeking an experienced and confident Sales Manager to join our rapidly growing international business in a pivotal role. As the most senior member of staff in the UK operations, you will have the opportunity to put your stamp on the company long term, building and growing a team and new branches across the...


  • Bexleyheath, Greater London, United Kingdom Thornhvac Ltd Full time

    Job Title: Heat Pumps Design EngineerWe are seeking a skilled Heat Pumps Design Engineer to join our team at Thornhvac Ltd. As a key member of our technical support team, you will be responsible for providing internal technical support on customer projects, focusing primarily on domestic air source heat pumps.The Role:Providing technical support and advice...


  • Bexleyheath, Greater London, United Kingdom Thornhvac Ltd Full time

    Job Title: Heat Pumps Design EngineerWe are seeking a skilled Heat Pumps Design Engineer to join our team at Thornhvac Ltd. As a key member of our technical support team, you will be responsible for providing internal technical support on customer projects, focusing primarily on domestic air source heat pumps.The Role:Providing technical support and advice...


  • Bexleyheath, Greater London, United Kingdom HSB Technical Full time

    Job Title: Aftermarket Sales Manager (OEM)HSB Technical is seeking a skilled Aftermarket Sales Manager (OEM) to join our team. As a key member of our sales team, you will be responsible for supporting customers with maintenance planning, life cycle management, and conversions of their sailing fleet.Key Responsibilities:Act on your own initiative to drive...


  • Bexleyheath, Greater London, United Kingdom HSB Technical Full time

    Job Title: Aftermarket Sales Manager (OEM)HSB Technical is seeking a skilled Aftermarket Sales Manager (OEM) to join our team. As a key member of our sales team, you will be responsible for supporting customers with maintenance planning, life cycle management, and conversions of their sailing fleet.Key Responsibilities:Act on your own initiative to drive...


  • Bexleyheath, Greater London, United Kingdom NES Fircroft Full time

    Technical Safety EngineerNES Fircroft is working with a leading oil and gas operator to find a Technical Safety Engineer to join their team in Norwich. If you are based in or willing to relocate to the Norwich area, we invite you to apply.About the RoleThis is a key position within our client's Quality, Safety, Health, and Environment (QSHE) team. The...


  • Bexleyheath, Greater London, United Kingdom NES Fircroft Full time

    Technical Safety EngineerNES Fircroft is working with a leading oil and gas operator to find a Technical Safety Engineer to join their team in Norwich. If you are based in or willing to relocate to the Norwich area, we invite you to apply.About the RoleThis is a key position within our client's Quality, Safety, Health, and Environment (QSHE) team. The...


  • Bexleyheath, Greater London, United Kingdom Beautiful Recruitment Full time

    Job Title: UK & Ireland Product Specialist Valve & Actuation - Hydrogen & EnergyWe are seeking a highly skilled and experienced Product Specialist to join our team in the UK and Ireland. As a Product Specialist, you will be responsible for managing existing relationships and developing new business in the gas industry, with a focus on the Valve & Actuation...


  • Bexleyheath, Greater London, United Kingdom Beautiful Recruitment Full time

    Job Title: UK & Ireland Product Specialist Valve & Actuation - Hydrogen & EnergyWe are seeking a highly skilled and experienced Product Specialist to join our team in the UK and Ireland. As a Product Specialist, you will be responsible for managing existing relationships and developing new business in the gas industry, with a focus on the Valve & Actuation...


  • Bexleyheath, Greater London, United Kingdom Taylorollinson Full time

    Exciting Opportunity for Chemistry Sales SpecialistAre you a chemist looking for a new challenge or a medicinal/process chemist seeking to transition into sales? Our client, a leader in their field, is seeking an ambitious individual to join their team as a Chemistry Sales Specialist.This is a highly technical role, requiring hands-on experience in an...

  • Service Engineer

    2 days ago


    Bexleyheath, Greater London, United Kingdom Rise Technical Recruitment Full time

    Service Technician Job DescriptionAre you an experienced engineer looking for a new challenge? Do you have a passion for service and maintenance? We are seeking a skilled Service Technician to join our team at Rise Technical Recruitment.Key Responsibilities:Conduct PPM, installs, and servicing of specialist equipmentVisit clients to provide technical support...