Community Service Manager

5 days ago


Livingston, West Lothian, United Kingdom Almond Housing Association Full time
Job Overview
The Almond Housing Association is seeking an experienced Community Service Manager to join their Asset Management Team. This dynamic new role will play a pivotal role in enhancing customer satisfaction and building lasting relationships with customers.

About the Position
This post is a fixed-term position until 31 December 2025. The successful candidate will work as part of the Governance and Business Improvement team to review, develop and implement policies and procedures to enhance service delivery and performance.

Main Responsibilities
• Work collaboratively across the organisation to develop and implement policies and procedures to enhance service delivery and performance.
• Undertake estate inspections and monitor delivery of service standards by our contractors in addition to maximising rent collection.
• Use business intelligence and data tools to support the development of performance reporting and analysis.

Benefits
The Almond Housing Association offers a competitive salary of £30,000 - £40,000 per annum depending on experience. In addition, we offer a 36-hour working week over Monday to Friday, a pension scheme, access to online Health and Wellbeing services, and contributions towards gym membership.

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