Technical Business Solutions Expert

11 hours ago


Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

Job Title: Technical Business Solutions Expert

Estimated Salary: £45,000 - £55,000 per annum

About Northern Marine

Northern Marine is a leading company in the industry, providing innovative solutions to support our customers' needs.

Job Description

The Technical Business Solutions Expert will play a crucial role in supporting and maintaining our internal and client-facing booking systems across multiple countries and currencies. This includes the implementation and support of client-facing technical products that drive our digitalisation strategy by increasing adoption of new digital products.

The tasks and responsibilities are wide and varied, with different degrees of complexity, making this unit a hot spot for personal development and gaining an in-depth understanding of how the business operates and seeing the full cycle of work first-hand.

Key Responsibilities
  • System administration for online customer booking systems, including Atriis, Cytric, Concur self-booking, Evolvi, Trainline, Conferma & Silverrail, and external and internal customer support for these systems.
  • GDS Management and workflows, including supporting GDS booking scripts/smart-flows, working with online automation systems such as Compleat or IQCX, documenting processes and creating consistency in workflows, setting up new internal users across all Clyde agent booking systems, supporting NDC workflows and queries, and rolling out new product enhancements across the business.
  • Travel technology product management, including reviewing new technical solutions and implementing where agreed, evolving Clyde's in-house Consort proprietary booking platform, recognising opportunities to create efficiencies on current processes, and collaborating with other departments to drive efficiencies across the business.

Secondary responsibilities include ensuring all booked transactions flow into invoicing system in a timely and accurately manner, diagnosing and troubleshooting problems with all travel booking platforms, reacting to system errors through various report checks, making recommendations for process improvement for online and agent processes, and managing any technical supplier failure/disruption or notifications.



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