Business Systems Support Specialist

2 hours ago


Clydebank, West Dunbartonshire, United Kingdom Northern Marine Full time

Job Title: Business Systems Support Specialist

Estimated Salary: £40,000 - £50,000 per annum

About Northern Marine

Northern Marine is a forward-thinking company that is committed to delivering innovative solutions to meet the needs of our customers.

Job Description

The Business Systems Support Specialist will be responsible for supporting and maintaining our internal and client-facing booking systems across multiple countries and currencies. This includes the implementation and support of client-facing technical products that drive our digitalisation strategy by increasing adoption of new digital products.

The tasks and responsibilities are diverse and challenging, requiring strong problem-solving skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • System administration for online customer booking systems, including Atriis, Cytric, Concur self-booking, Evolvi, Trainline, Conferma & Silverrail, and external and internal customer support for these systems.
  • GDS Management and workflows, including supporting GDS booking scripts/smart-flows, working with online automation systems such as Compleat or IQCX, documenting processes and creating consistency in workflows, setting up new internal users across all Clyde agent booking systems, supporting NDC workflows and queries, and rolling out new product enhancements across the business.
  • Travel technology product management, including reviewing new technical solutions and implementing where agreed, evolving Clyde's in-house Consort proprietary booking platform, recognising opportunities to create efficiencies on current processes, and collaborating with other departments to drive efficiencies across the business.

Secondary responsibilities include ensuring all booked transactions flow into invoicing system in a timely and accurately manner, diagnosing and troubleshooting problems with all travel booking platforms, reacting to system errors through various report checks, making recommendations for process improvement for online and agent processes, and managing any technical supplier failure/disruption or notifications.



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