Customer Service Representative

2 days ago

Gateshead, Gateshead, United Kingdom Countrywide HQ Full time
{"title":"Property Manager","description":"Join Our Property Management Team

We are seeking a highly motivated and enthusiastic Property Manager to join our Lettings Department in Gateshead. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

Key Responsibilities:
  • Act as a central point of contact for managing queries from clients and staff
  • Coordinate urgent and routine repairs and maintenance
  • Liaise with tradespeople and contractors, keeping customers informed
  • Organize safety inspections and manage remedial works
  • Liaise with landlords following regular property visits
  • Assist customers with general tenancy queries
  • Carry out weekly partnership calls with colleagues and welcome calls with new customers
  • Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  • Provide a first-class service to maximize customer retention
  • Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
Requirements:
  • Strong customer service skills and confident communication
  • Good team player
  • Ability to stay calm under pressure
  • Excellent negotiation and influencing skills
  • Excellent planning and organizational skills
  • Good analytical ability

Connells Group, one of the largest and most successful estate agency and property services providers in the UK, is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

","lang_code":"en"}

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