Client Service Specialist

2 weeks ago


Wembley, United Kingdom The Graduate Project Full time

We are seeking an exceptional Client Service Specialist to deliver outstanding customer experiences for our clients. This role requires strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide technical support to customers across various channels, including phone, email, and live chat.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain strong relationships with clients to ensure ongoing satisfaction.

Requirements:

  • Minimum 2 years of experience in customer service (office or call centre).
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience using CRM tools (Zendesk preferred).

What We Offer:

  • Competitive salary (£28,000 - £32,000 per annum) and pension contributions.
  • Private healthcare from day one.
  • Employee discounts.
  • Flexible working arrangements (office-based and remote).


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