Defects Coordinator
4 weeks ago
We are seeking a skilled Defects Coordinator to join our team at Bromford. As a key member of our housing team, you will play a vital role in delivering a reliable defects rectification service to our customers.
Key Responsibilities- Provide exceptional customer service to internal and external customers, resolving defects in their new homes.
- Collaborate closely with our development team and other internal departments to share information quickly and efficiently.
- Conduct basic defect diagnosis, seek technical assistance when necessary, and perform site visits to gather further details.
- Coordinate end-of-defects inspections, manage paperwork, and work with external stakeholders to ensure defect resolution is completed promptly.
- Gather and report data to support service delivery and assist the aftercare manager, while also participating in projects aimed at enhancing systems and processes for continuous improvement.
- Experience in customer service or housing environments.
- Problem-solving skills with the ability to take ownership of issues and follow them through to resolution.
- Commitment to delivering exceptional customer service.
- Strong relationship-building skills across multiple teams, both internal and external.
- Excellent communication skills and a collaborative approach.
- A flexible mindset and willingness to go above and beyond.
- Proficiency in Microsoft, including a good working knowledge of Excel.
Bromford is a housing association that owns and provides over 47,000 homes for people who can't access market housing. We have a strong balance sheet and plan to build 11,000 homes by 2032. Our team of 1,900 dedicated colleagues is committed to providing quality, affordable homes and supporting our customers to thrive.
We are a Disability Confident (Level 2) and Menopause Friendly employer, and we have signed the Armed Forces covenant to support those who serve. We welcome applications from people from all sections of our community, particularly those who have been historically underrepresented in our workforce.
We are proud to have been certified as a Great Place To Work and named as one of the UK's Best Workplaces for Women for two years running.
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Defects Coordinator
3 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled Defects Coordinator to join our team at Bromford. As a key member of our team, you will play a crucial role in delivering a reliable defects rectification service to our customers.Key ResponsibilitiesProvide exceptional customer service to internal and external customers, resolving defects in their new...
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Defects Coordinator
3 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleWe are seeking a skilled Defects Coordinator to join our team at Bromford. As a key member of our housing team, you will play a crucial role in delivering a reliable defects rectification service to our customers.Key ResponsibilitiesProvide exceptional customer service to internal and external customers, resolving defects in new homes in...
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Defects Coordinator
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Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled Defects Coordinator to join our team at Bromford. As a key member of our team, you will play a crucial role in delivering a reliable defects rectification service to our customers.Key ResponsibilitiesProvide exceptional customer service to internal and external customers, resolving defects in their new...
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Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeThe vacancyAre you an experienced coordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep people, their homes, and families safe? If so, Bromford has a place for you.As a Defects Coordinator, you'll play a crucial role in delivering a reliable defects rectification service. You'll serve as the...
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Tewkesbury, United Kingdom Bromford Full timeThe vacancyAre you an experienced coordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep people, their homes, and families safe? If so, Bromford has a place for you.As a Defects Coordinator, you'll play a crucial role in delivering a reliable defects rectification service. You'll serve as the main...
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