Defects Co-ordinator

The vacancy

Are you an experienced coordinator, preferably with a background in housing? Are you ready for a new opportunity where you can help keep people, their homes, and families safe? If so, Bromford has a place for you.

As a Defects Coordinator, you'll play a crucial role in delivering a reliable defects rectification service. You'll serve as the main point of contact for internal and external customers, collaborating with developers to resolve defect issues in accordance with contractual requirements and performance standards.

As a defects coordinator, you'll act as the first point of contact for customers, providing first-class customer service while resolving defects in their new homes. You'll collaborate closely with our development team and other internal departments to share information quickly and efficiently.

Your role will involve conducting basic defect diagnosis, seeking technical assistance when necessary, and performing site visits to gather further details. You'll coordinate end-of-defects inspections, manage paperwork, and work with external stakeholders to ensure defect resolution is completed promptly. Additionally, you'll gather and report data to support service delivery and assist the aftercare manager, while also participating in projects aimed at enhancing systems and processes for continuous improvement

This role is available as a full time 2 year fixed term contract. You'll be based form our office in Tewkesbury and will visit customers in their homes at least one day per week. A full driving licence and access to a vehicle is required.

As a Defects Coordinator, you will have:

• Experience in customer service or housing environments
• Problem-solving skills with the ability to take ownership of issues and follow them through to resolution
• Commitment to delivering exceptional customer service
• Strong relationship-building skills across multiple teams, both internal and external
• Excellent communication skills and a collaborative approach
• A flexible mindset and willingness to go above and beyond
• Proficiency in Microsoft, including a good working knowledge of Excel

Your previous experience may be in roles such as customer care coordinator, customer improvement coordinator, repairs handler, repairs administrator, defects administrator, new homes administrator, asset management coordinator, amongst others.

Closing date for applications is 31 October with interviews taking place 8 November

Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

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