Nighttime Hospitality Director

7 days ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Job Title: Night Manager

Kennedy Recruitment is proud to be working alongside a prestigious new hotel development in Belfast, set to open in early 2025. We are seeking an experienced Night Manager to join our team and contribute to the success of this exciting project.

About the Role
The Night Manager will be responsible for overseeing the smooth operation of the hotel during nighttime hours. This will include managing the reception and in-room dining services, handling guest arrivals and departures, and ensuring the cleanliness and orderliness of the Front Office area. Additionally, the Night Manager will be responsible for conducting security patrols, completing night audit procedures, and leading and mentoring the night team.

Main Responsibilities
  • Manage the reception and in-room dining services to provide seamless guest experiences.
  • Conduct security patrols and maintain compliance with hotel safety standards.
  • Complete night audit procedures, including verifying financial transactions and system updates.
  • Lead and mentor the night team to ensure exceptional guest service and operational excellence.
  • Address guest concerns, complaints, and special requests promptly to ensure satisfaction.

Requirements
  • Proven experience in a supervisory or managerial role within a hotel's Night Operations or Front Office.
  • Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
  • Excellent problem-solving and conflict resolution abilities, with a guest-first approach.
  • Proficiency in night audit processes, financial reconciliation, and report preparation.
  • In-depth knowledge of health and safety regulations, fire safety procedures, and hotel security protocols.
  • Familiarity with hospitality systems and software for reservations, reporting, and incident tracking.

Benefits
  • Salary: £52,000 per annum based on experience.
  • Annual leave entitlement that increases with service.
  • Pension contributions matched by the company, with higher rates after one year.
  • Healthcare and wellness benefits for managers after six months.


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