Senior Trading Manager

7 days ago

Greater Manchester, United Kingdom TalkTalk Telecom Group PLC Full time
Senior Trading Manager - Customer & Products

About the Role

TalkTalk, the UK's leading value for money connectivity provider, is seeking a highly skilled Senior Trading Manager to join its Consumer team. As a key member of the commercial operations team, you will be responsible for driving acquisition and base trading activities to optimize growth, lifecycle NPS, and customer profitability.

Key Responsibilities

  • Lead the development of trading insights and actions to deliver the quarterly trading plan and inform the longer-term commercial outlook and priorities.
  • Collaborate with marketing, sales, loyalty-retentions, digital, finance, commercial, and product teams to drive actionable insights and drive business growth.
  • Accountable for optimizing quarterly trading performance across marketing, sales, loyalty-retentions, and digital.
  • Responsible for delivering actionable insights on the drivers of trading plan variances vs. target.
  • Balance short-term demands for trading insights with longer-term monthly/annual trading improvement initiatives and changes.
  • Drive a continuous improvement culture across the team, focusing on improving the customer experience and commercial outcomes.
  • Work closely with sales, loyalty-retention, and commercial teams to build trading offers and propositions for use across new acquisition and base management.
  • Lead on the review and development of data and insights used to manage performance and define new reports and ways of forecasting.

What We Offer

  • Electric car charging points available at our HQ.
  • Heavily subsidized meals in the TalkTalk HQ Soapworks office in Salford.
  • Access to the Perks at Work platform, offering hundreds of discounts on high street brands.
  • Flexible dynamic working, part of who we are at TalkTalk.

About Us

TalkTalk is a recognized Top 50 Inclusive Employer in the UK, committed to diversity and innovation. We strive to create a workplace that reflects the communities and customers we serve.

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