Customer Recovery Specialist

7 days ago


Manchester, United Kingdom N Brown Full time

Customer Recovery Specialist

At N Brown, we're committed to delivering exceptional customer experiences. As a Customer Recovery Specialist, you'll play a vital role in resolving complex customer issues and ensuring our customers receive the best possible service.

Key Responsibilities:

  • Interacting with customers to understand their concerns and provide tailored solutions
  • Negotiating payment plans and resolving disputes
  • Assisting customers with budgeting and repayment options
  • Maintaining accurate records and providing excellent customer service

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and supportive team environment
  • The chance to make a real difference in our customers' lives

Requirements:

  • Ability to operate in a regulated environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines

Why Work for N Brown?

We're a forward-thinking digital retailer with a financial services proposition to be proud of. We're customer-obsessed, serving our customers through three core brands: JD Williams, Simply Be, and Jacamo. We're committed to building a diverse workforce and creating an inclusive environment that values equality for all.



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