Customer Recovery Specialist

4 days ago


Manchester, United Kingdom N Brown Full time

Customer Recovery Specialist

At N Brown, we're looking for a skilled Customer Recovery Specialist to join our team. As a key member of our financial services family, you will work closely with customers and colleagues to deliver a solution-focused approach to challenging and complex situations.

Key Responsibilities:

  • Interacting with customers who may be in arrears
  • Negotiating payment plans
  • Taking payments
  • Logging and resolving complaints
  • Assisting customers with budgeting
  • Assisting customers with repayment offers
  • Dealing with disputes
  • Maintaining personal records
  • Assisting vulnerable customers

Requirements:

  • Ability to operate in a regulated environment
  • Ability to operate and interact using multiple contact channels (Telephony, Written, Digital)
  • Driven and able to work to KPIs
  • Problem solver
  • Solution focused
  • Ability to review and analyse information at a fast pace
  • Ability to remain controlled in a challenging environment
  • Ability to utilise multiple IT platforms
  • Demonstrate N Brown behaviours

What We Offer:

  • 24 days holiday + 8 bank holidays with the option to buy an additional 10 days
  • Annual bonus scheme
  • Enhanced maternity and adoption leave
  • Access to Apricity, a self-funding IVF benefit at a reduced rate
  • Company pension with up to 8% N Brown contribution
  • Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
  • A range of financial wellbeing support
  • Colleague discount across all N Brown brands
  • Onsite café with subsidised rates and local restaurant discounts
  • Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice


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