Customer Recovery Specialist
3 days ago
N Brown Group is a forward-thinking digital retailer with a financial services proposition to be proud of. We're customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo.
Role OverviewWe are seeking a Customer Recovery Specialist to join our team in Manchester. As a Customer Recovery Specialist, you will play a vital role in delivering exceptional customer experiences and resolving complex issues.
Key Responsibilities:
- Interact with customers who may be in arrears and negotiate payment plans.
- Take payments and log and resolve complaints.
- Assist with budgeting and repayment offers.
- Deal with disputes and maintain personal records.
- Assist vulnerable customers.
To be successful in this role, you will need:
- Ability to operate in a regulated environment.
- Ability to operate and interact using multiple contact channels (Telephony, Written, Digital).
- Driven and able to work to KPIs.
- Problem solver with a solution-focused approach.
- Ability to review and analyse information at a fast pace.
- Ability to remain controlled in a challenging environment.
- Ability to utilise multiple IT platforms.
We offer a competitive salary of £26,000 per annum, plus benefits including:
- 24 days holiday + 8 bank holidays.
- Annual bonus scheme.
- Enhanced maternity and adoption leave.
- Access to Apricity, a self-funding IVF benefit at a reduced rate.
- Company pension with up to 8% N Brown contribution.
- Mental Health support both internally and externally.
- A range of financial wellbeing support.
- Colleague discount across all N Brown brands.
- Onsite café with subsidised rates and local restaurant discounts.
- Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice.
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