Customer Experience Advocate

2 weeks ago


Isle of Mull, Argyll and Bute, United Kingdom Clydesdale Bank plc Full time

Clydesdale Bank plc is a forward-thinking organization that is committed to providing excellent customer service. As a Customer Experience Advocate, you will play a crucial role in delivering a heartfelt service to our customers daily.

The estimated salary for this position is £26,000 per annum, with opportunities for career progression based on performance. The ideal candidate will have some experience in customer service and a passion for helping others.

You will be responsible for welcoming customers to the store, assisting with digital services, and resolving any queries they may have. As a Customer Experience Advocate, you will work closely with colleagues across the Stores and Digital Experience Centre to provide excellent customer service.

We are looking for someone with great communication skills, the ability to engage and build rapport with lots of different personalities, and a flexible and positive working approach. A keen interest in all things digital is essential, as well as a genuine enthusiasm to work with your team to achieve collective goals.

Benefits include a market-leading pension, free private medical cover, income protection, and life assurance. We also offer generous holidays, up to five extra paid well-being days per year, and 20 weeks paid family leave.

Clydesdale Bank plc is a Disability Confident Leader, committed to removing any obstacles to inclusion and creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up, and be heard.



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