Front of House Team Member

1 week ago

Croydon, Greater London, United Kingdom German Doner Kebab Full time
Front of House Team Member Job Description

We are seeking a highly motivated and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a Front of House Team Member, you will be the face of our brand, providing exceptional customer service and ensuring that every guest has a memorable experience.

Key Responsibilities:

  • Provide outstanding customer service, ensuring that every guest feels welcome and valued.
  • Process orders accurately and efficiently, using our POS system to ensure seamless service.
  • Deliver orders to the kitchen and assist in preparing and packing food and beverages.
  • Ensure that all guest areas are clean, sanitary, and tidy, maintaining a high level of presentation and quality.
  • Work collaboratively with the kitchen team to ensure that orders are fulfilled promptly and to the highest standard.
  • Upsell and promote additional food items to enhance the guest experience and increase sales.
  • Process sales, provide guests with receipts, and deliver food in a timely and efficient manner.
  • Answer the telephone and deal with guest enquiries in a professional and courteous manner.
  • Assemble and package orders to the brand standard, ensuring that every guest receives their order in a timely and efficient manner.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A positive and enthusiastic attitude, with a strong commitment to delivering exceptional customer service.
  • The ability to work in a fast-paced environment, with a high level of energy and motivation.
  • A strong understanding of the menu and allergens, with the ability to provide accurate information to guests.
  • The ability to follow instructions and achieve brand standards, with a strong attention to detail and quality.
  • A willingness to learn and develop new skills, with a strong commitment to career progression.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career progression and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.

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