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Automotive Service Advisor

2 months ago


Cannock, Staffordshire, United Kingdom Ruth Wagstaff Recruitment Full time
Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our team at Ruth Wagstaff Recruitment. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Provide outstanding customer service, ensuring customer satisfaction and loyalty
  • Accurately log service and repair requirements, ensuring efficient workflow
  • Liaise between customers and the workshop team to ensure seamless service delivery
  • Communicate regularly with customers, providing updates on vehicle progress, costs, and completion timelines
  • Process job cards, invoices, and payments efficiently, ensuring accuracy and timeliness
  • Handle customer queries promptly and professionally, resolving issues in a fair and transparent manner
  • Submit warranty claims and place orders for parts, ensuring timely delivery and minimizing downtime
  • Conduct regular stock takes, ensuring accurate inventory management
Requirements:
  • Previous experience as a Service Advisor or in a similar customer-facing role, preferably in the automotive industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to manage multiple tasks in a fast-paced environment, prioritizing tasks and meeting deadlines
  • Strong organizational and administrative skills, with attention to detail and accuracy
  • Knowledge of automotive processes and services is desirable, but not essential
  • Proficiency in using computer systems for booking and invoicing is a must
Benefits:
  • Competitive salary of £27k - £30k
  • Monday to Friday working hours, with some flexibility for remote work
  • 33 days annual leave, including bank holidays
  • Ongoing training and career development opportunities
  • A supportive and collaborative team environment