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Customer Service Representative
2 months ago
Job Overview:
USP College is seeking a highly motivated and enthusiastic individual to join their team as a Receptionist/Supervisor. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to students, staff, and visitors.
The successful candidate will have excellent communication skills, with the ability to work accurately and efficiently. A confident and professional approach when dealing with customers is required, with a focus on providing a positive and welcoming experience.
The role will involve supervising the day-to-day running of the college, including opening and closing the centre, carrying out reception duties, and supporting the team with administrative tasks.
Duties & Responsibilities:
- Provide exceptional customer service to students, staff, and visitors, responding to queries and resolving issues in a timely and professional manner.
- Supervise the day-to-day running of the college, including opening and closing the centre, and ensuring that all areas are clean and tidy.
- Carry out reception duties, including answering phones, responding to emails, and handling cash transactions.
- Support the team with administrative tasks, including data entry, filing, and other duties as required.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Contribute to the development and implementation of new initiatives and processes to improve customer service and college operations.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work accurately and efficiently.
- Proven experience in a customer-facing role, with a focus on providing exceptional customer service.
- Ability to work collaboratively as part of a team, with a flexible and adaptable approach.
- Highly motivated and enthusiastic individual, with a positive and professional attitude.
- Ability to work accurately and efficiently, with a focus on attention to detail.
- Knowledge of Microsoft Office, including Excel and Word.
What We Offer:
- A dynamic and fast-paced work environment, with opportunities for professional development and growth.
- A competitive salary and benefits package, including pension provision and annual leave.
- A dedicated and friendly team of professionals, with a focus on supporting each other and achieving team goals.
- Opportunities for career advancement and professional development, with a focus on supporting the growth and success of the college.
