Product Support Manager EMEA

5 days ago

Harlow, Essex, United Kingdom Arrow Electronics (UK) Ltd. Full time
Product Support Manager EMEA Job Description

About the Role:

We are seeking a highly motivated and organized Product Support Manager to join our team in Harlow, UK. As a Product Support Manager, you will be responsible for providing exceptional customer service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Manage and resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain strong relationships with customers, suppliers, and internal stakeholders.
  • Provide training and support to internal teams on product knowledge and customer service best practices.
  • Contribute to the development of product support strategies and initiatives.

Requirements:

  • Bachelor's or Master's degree in Business Administration, Marketing, or related field.
  • Excellent communication and interpersonal skills.
  • Proven experience in customer-facing roles, preferably in a technical or product support environment.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and organized individual with a passion for customer service and product support, please submit your application, including your CV and a cover letter, to [insert contact information].

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