Operations Director

3 weeks ago

Leicester, Leicester, United Kingdom Centrica Full time

We are Centrica, a family of brands revolutionising a cleaner, greener future. As a key member of our Metering Asset Provider (MAP) team, you will play a vital role in energising a greener, fairer future.

Our business is evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply and affordably. We believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future.

As our business sets up for further growth, we need a Operations Manager to be responsible for Billing, Collections and Client Contract Management. This is a unique opportunity to join our team and contribute to our ambition of a profitable future Net Zero platform.

Key responsibilities:

  • Manage £1billion of capital deployed over the next 5 years through the funding of installation of Smart Meters
  • Produce accurate and timely rental invoices to external clients, reaching a potential value of c£120m per annum within the next 5 years
  • Forecasting – using data, produce long term forecasts and manage performance against them, to ensure strong governance over revenue
  • Collections – through robust governance and risk mitigation, effectively manage debtor portfolio, protecting the capital invested in smart meters
  • Client management – Build a client management capability for the MAP business, including preparing performance packs for existing clients. Lead and/or support the Operations Director in Business Review meetings across 20+ energy suppliers
  • Lifecyle management – measure and monitor the end to end performance of an asset, identifying and implementing operation efficiencies to enhance revenue
  • Reporting – produce weekly and monthly insight packs, highlighting business performance against financial plan
  • Contract Management - Lead the contract management of new and existing clients, owning the processing of data in accordance with contractual deadlines
  • Lead a team of analysts to deliver a first class service to existing and potential clients, ensuring service levels are met at all times

Experience/key skills required:

  • Service: passionate about getting things right, first time, and able to bring some Billing/Collections expertise onboard to help support the MAP growth
  • Commerciality: Aligned to core vision of new MAP and reiterates the message around the vision and making Centrica more profitable
  • Strong communicator: Builds strong and sustainable relationships across teams allowing effective collaboration to deliver or quickly resolve issues
  • Prioritisation: able to seamlessly manage multiple conflicting priorities
  • Challenge and support: able to positively challenge other stakeholders where appropriate to ensure the best outcome for the MAP is delivered
  • Able to operate in an autonomous environment
  • Trust: Open, honest and able to build mutual trust with colleagues
  • Previous experience within an Operations Leadership role
  • Expertise in Billing & Collections processes, ideally included Litigation
  • Experience of meter supply & industry knowledge
  • Existing manufacturer relationships
  • Relationship development
  • Stakeholder development

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