Operations Director

1 week ago

Leicester, Leicester, United Kingdom Centrica Full time

We are Centrica, a family of brands revolutionising a cleaner, greener future. As our business evolves, we are putting together a new Metering Asset Provider (MAP) team to help us achieve our ambition of a profitable future Net Zero platform.

The Operations Manager will be responsible for the management of £1billion of capital deployed over the next 5 years through the funding of installation of Smart Meters. This includes producing accurate and timely rental invoices to external clients, reaching a potential value of c£120m per annum within the next 5 years.

The ideal candidate will have strong commercial acumen, with experience in Billing and Collections processes, ideally including Litigation. They will also have expertise in meter supply and industry knowledge, as well as existing manufacturer relationships.

The Operations Manager will lead a team of analysts to deliver a first class service to existing and potential clients, ensuring service levels are met at all times. They will also be responsible for forecasting, collections, client management, lifecycle management, reporting, and contract management.

Key responsibilities include:

  • Managing £1billion of capital deployed over the next 5 years
  • Producing accurate and timely rental invoices to external clients
  • Forecasting and managing performance against financial plan
  • Collections and debtor portfolio management
  • Client management and performance packs
  • Lifecycle management and operation efficiencies
  • Reporting and insight packs
  • Contract management and data processing

The Operations Manager will be a key member of the MAP team, working closely with the Operations Director to deliver business objectives. They will be responsible for building strong relationships across teams, ensuring effective collaboration and issue resolution.

The ideal candidate will be a strong communicator, able to positively challenge stakeholders where appropriate to ensure the best outcome for the MAP. They will also be able to operate in an autonomous environment, with a high level of trust and openness with colleagues.

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