Customer Journey Manager

4 days ago

Leeds, Leeds, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a highly skilled Customer Journey Manager to join our Embedded Finance team at Lloyds Banking Group. As a key member of our team, you will play a crucial role in understanding, measuring, and orchestrating customer journeys to deliver exceptional customer experiences.

Key Responsibilities
  • Lead the development of customer journey maps and process improvements to enhance the end-to-end customer experience.
  • Collaborate with cross-functional teams to integrate customer insights and knowledge into product development and design.
  • Continuously evaluate the effectiveness of customer journeys from a customer and business perspective.
  • Coordinate cross-functional alignment on journeys and ensure seamless integration across functional boundaries.
About Us

Lloyds Banking Group is committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We are focused on making a difference to customers, businesses, and communities, and we believe that our colleagues are key to achieving this goal.

What We Offer
  • A generous pension contribution of up to 15%.
  • An annual bonus award, subject to Group performance.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.
Join Our Journey

At Lloyds Banking Group, we are driven by a clear purpose: to help Britain prosper. We are committed to building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. If you are passionate about delivering exceptional customer experiences and want to be part of a values-led culture, we encourage you to apply for this exciting opportunity.

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