Customer Journey Manager

2 days ago

Leeds, Leeds, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a highly skilled Customer Journey Manager to join our Embedded Finance team at Lloyds Banking Group. As a key member of our product development team, you will play a crucial role in understanding, measuring, and orchestrating customer journeys with a focus on technology and integration across functions.

Key Responsibilities
  • Independently understand the end-to-end customer journey and identify areas for improvement.
  • Integrate insights and knowledge from disparate data, processes, and systems to inform customer journey decisions.
  • Lead on customer journey and process maps, working with limited supervision.
  • Continually evaluate the effectiveness of customer journeys from a customer and business perspective.
  • Coordinate cross-functional alignment on journeys and build alignment as needed.
About Us

Lloyds Banking Group is committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We are focused on creating a truly inclusive workplace where all colleagues have the opportunity to make a real difference.

What We Offer
  • A generous pension contribution of up to 15%.
  • An annual bonus award, subject to Group performance.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.
Join Our Journey

At Lloyds Banking Group, we're driven by a clear purpose: to help Britain prosper. We're committed to making a difference to customers, businesses, and communities. If you're passionate about customer experience and want to be part of a team that's shaping the financial services of the future, we'd love to hear from you.

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