Head of Commercial Operations

11 hours ago


Blackpool, Blackpool, United Kingdom Madame Tussauds Full time
Job Title: Head of Commercial Operations

We are seeking a highly experienced and skilled Retail Department Manager to lead the commercial operations across our retail, photography, and food & beverage departments at Madame Tussauds Blackpool.

This pivotal role involves driving revenue growth, ensuring operational efficiency, and delivering an exceptional guest experience. As a key member of our team, you will be responsible for overseeing the day-to-day activities, making informed decisions, and implementing strategies to achieve business goals.

The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and guide a team towards achieving targets. You will also have a strong understanding of retail operations, including merchandising, stock management, and customer service.

Key Responsibilities:

  • Oversee the daily commercial operations across multiple departments
  • Drive revenue growth through effective sales strategies and promotions
  • Ensure operational efficiency by monitoring inventory levels, managing stock, and optimizing workflows
  • Deliver exceptional guest experiences by providing outstanding customer service and resolving any issues promptly
  • Lead, develop, and motivate a team of retail staff to achieve business objectives

Salary: £50,000 per annum, depending on experience

About Us: We offer a competitive salary package, along with opportunities for career development and growth within a world-famous wax museum with locations in major cities around the globe. Our Blackpool venue offers an unforgettable experience for visitors of all ages, with interactive exhibits, lifelike wax figures, and stunning attractions.



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