Motor Industry Repair Expert

5 days ago


Haywards Heath, West Sussex, United Kingdom First Central Services Full time
Job Overview:

As an Automotive Technical Specialist at First Central Services, you will play a critical role in ensuring the highest quality repairs for our customers.

You will work closely with our Performance Team to negotiate settlements, manage repairer performance, and provide technical guidance to claims teams.

Your primary objective will be to restore motor vehicles to their pre-accident condition, while maintaining excellent customer service and adhering to business parameters.

Key Responsibilities:
  1. Negotiate settlements with motor vehicle owners.
  2. Work collaboratively with repairers to achieve high-quality repairs within agreed timescales.
  3. Liaise with customers to understand their needs and preferences.
  4. Evaluate repairer performance and provide actionable feedback.
  5. Develop and maintain strong relationships with suppliers and partners.
  6. Provide technical expertise to claims teams to optimize repair outcomes.
  7. Support claims staff in decision-making processes related to Accidental Damage/Third Party engineering.
Requirements:
  • Proven experience in the Motor Trade Industry, preferably with AQP qualification.
  • Excellent communication and negotiation skills.
  • Ability to work independently and as part of a team.
Compensation and Benefits:

We offer a competitive annual salary of £62,000, depending on location and industry standards, along with a comprehensive benefits package, including health insurance and pension scheme.

Location:

Haywards Heath or Salford Quays office.



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