Client Account Manager

3 weeks ago


HoughtonLeSpring, Durham, United Kingdom Pacifica Full time
About the Role

We are seeking a highly skilled Client Account Manager to join our team at Pacifica. As a key member of our operations team, you will be responsible for managing client relationships, ensuring excellent customer service, and driving business growth.

Key Responsibilities
  • Manage client relationships, ensuring high levels of satisfaction and retention
  • Develop and implement strategies to drive business growth and revenue
  • Lead a customer service team, ensuring excellent service delivery and high levels of customer satisfaction
  • Collaborate with internal stakeholders to ensure seamless service delivery and high levels of customer satisfaction
  • Monitor and report on key performance indicators, identifying areas for improvement and implementing changes as needed
Requirements
  • Proven experience in client account management, customer service, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes
  • Experience in leading a team, with a proven track record of success
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Regular company events and social activities


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