Client Account Manager

4 weeks ago


HoughtonLeSpring, Durham, United Kingdom Pacifica Full time
Job Title: Client Account Manager

We are seeking an experienced Client Account Manager to join our team at Pacifica Group Ltd. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional customer service.

Key Responsibilities:
  • Manage client relationships, ensuring timely and effective communication, and resolving any issues that may arise.
  • Develop and implement strategies to increase client satisfaction and retention.
  • Collaborate with internal teams to ensure seamless delivery of services and meet client expectations.
  • Monitor and analyze client feedback, making recommendations for process improvements.
  • Lead and manage a customer service team, providing guidance, coaching, and development opportunities.
Requirements:
  • Proven experience in client-facing roles, with a strong track record of building and maintaining relationships.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
  • Strong leadership and team management skills, with experience in coaching and developing team members.
  • Knowledge of Microsoft systems, including Word, Visio, and PowerPoint.
  • Advanced Excel skills, with experience in data analysis and reporting.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Regular company events and social activities.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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