Client Account Manager

4 weeks ago


HoughtonLeSpring, Durham, United Kingdom Pacifica Full time
About the Role

We are seeking a highly skilled Client Account Manager to join our team at Pacifica. As a key member of our operations team, you will be responsible for managing client relationships, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Customer Service: Provide exceptional customer service, responding to client inquiries, and resolving issues in a timely and professional manner.
  • Business Growth: Identify opportunities for business growth and develop strategies to increase revenue and expand client relationships.
  • Team Management: Lead and manage a team of customer service representatives, providing guidance, support, and coaching to ensure excellent service delivery.
  • Process Improvement: Continuously monitor and improve processes to ensure efficiency, effectiveness, and quality.
Requirements
  • Proven experience in client account management, customer service, or a related field.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work in a fast-paced environment, prioritizing tasks, and meeting deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Regular company events and social activities.


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