Graduate Implementation Manager

1 month ago

London, Greater London, United Kingdom Plentific Full time

We're Plentific, a pioneering proptech company, and we're looking for talented individuals to help us shape the future of property management. Our mission is to provide innovative solutions that make a real difference in people's lives.

As a Graduate/Junior Implementation Manager, you will play a vital role in supporting the successful onboarding of our SaaS solution for new clients in the real estate industry. You will work closely with our implementation team to ensure customers can integrate and utilise our platform effectively to meet their business needs.

Responsibilities:

  • Assist in the end-to-end implementation process, ensuring timely and successful integration of the SaaS platform for new clients.
  • Collaborate with cross-functional teams including sales, product, and support to meet client objectives.
  • Troubleshoot and resolve client issues during the implementation phase, escalating to senior team members when necessary.
  • Track project milestones and client progress, ensuring all implementations are completed to a high standard.
  • Help plan, organise, and execute project deliverables, ensuring they remain on schedule.
  • Document project requirements, timelines, and progress, providing updates to clients and internal teams.
  • Contribute to improving team processes and resources, such as documentation and reporting materials.

Requirements:

  • Recent graduate or 1+ years of experience in a client-facing or technical role, preferably in SaaS.
  • Strong organisational skills with the ability to manage multiple projects and meet deadlines.
  • Familiarity with project management methodologies or tools (e.g., Jira, Asana) is a plus.
  • Ability to work collaboratively in a team while being self-driven and capable of building strong relationships with team members.
  • Openness to learning new tools, processes, and industry knowledge.
  • Willingness to ask questions and conduct independent research to gather necessary information and insights.
  • Solution-focused mindset, identifying potential issues and resolving them efficiently with a strong attention to detail.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Benefits:

  • A competitive compensation package
  • 25 days annual holiday
  • Flexible working environment including the option to work abroad
  • Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
  • Enhanced parental leave
  • Life insurance (4x salary)
  • Employee assistance program
  • Company volunteering day and charity salary sacrifice scheme
  • Learning management system powered by Udemy
  • Referral bonus and charity donation if someone you introduce joins the company
  • Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
  • Pension scheme
  • Work abroad scheme
  • Company-sponsored lunches, dinners and social gatherings
  • Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.

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