Medical Office Coordinator

4 weeks ago


HoughtonLeSpring, Durham, United Kingdom Herrington Medical Centre Full time

Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team at Herrington Medical Centre. The successful candidate will be responsible for providing exceptional patient care and administrative support to our busy practice.

Main Duties of the Job

The main duty of the role is to communicate effectively with patients, either face-to-face or over the phone, and provide assistance with their requests.

Key responsibilities include signposting patients to the appropriate healthcare professional, providing general assistance to the practice team, and projecting a positive and friendly image to patients and other visitors.

About Us

Herrington Medical Centre is a purpose-built medical centre in Houghton-le-Spring. Our premises have recently been updated, providing a light, spacious, and welcoming place to work. Ample free car parking is available, and we actively encourage staff to undertake training relevant to their role.

Job Responsibilities

* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone.

* Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team when necessary.

Person Specification

Qualifications

Essential

* GCSE grade A to C in English.

Experience

Essential

* Experience of a Customer Service or Reception-based role.

Desirable

* Experience of working in a primary care setting.

Knowledge and Skills

Essential

* Good interpersonal and communication skills.

* Good organisation skills.

* Good IT skills.

Desirable

* Ability to prioritise workload.



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