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Retail Store Manager

2 months ago

Folkestone, Kent, United Kingdom Salvation Army Trading Co. Ltd. Full time
About the Role

We are seeking a highly motivated and experienced Retail Manager to lead our latest Donation Centre. As a key member of our team, you will be responsible for the day-to-day operations of the business, including managing a team of paid colleagues and recruiting and maintaining a bank of skilled and general volunteers.

Your primary focus will be on providing exceptional customer service, ensuring a high-quality service to our donors, customers, and the community. You will also be responsible for establishing links with local businesses, Salvation Army Corps, and individuals within the community to provide donations and volunteer time.

Key Responsibilities
  • Manage the day-to-day operations of the Donation Centre
  • Lead a team of paid colleagues and volunteers
  • Recruit and maintain a bank of skilled and general volunteers
  • Establish links with local businesses, Salvation Army Corps, and individuals within the community
  • Provide exceptional customer service
  • Maintain high standards of quality and customer satisfaction
Requirements
  • Resilient, supportive, caring, hands-on, and enthusiastic
  • Positive attitude in delivering exceptional customer service
  • Pride in maintaining high standards
  • Dynamic leadership style with an appetite for success
  • Passion for developing people
  • Fantastic ideas for partnerships to deliver re-use and repair services
  • Keen interest in the environment and sustainability
  • Engaging personality and desire to succeed
About Us

We are an equal opportunities employer and welcome applications from all sectors. We are passionate about making a difference in our community and providing a high-quality service to our donors, customers, and the community.

We are committed to providing a positive and supportive work environment for our colleagues and volunteers. If you are a motivated and experienced Retail Manager looking for a new challenge, we would love to hear from you.