User Experience Design Lead
2 days ago
About Anson McCade
We are partnering with a leading UK organisation to appoint a senior designer. As a Lead Service & UX Designer, you will play a pivotal role in enhancing Customer Experience and Service Design capabilities, positioning the studio among top-tier providers.
This is an exciting opportunity for a seasoned designer to collaborate closely with design, client services, and project management leads, as well as consulting colleagues, to shape proposals and engagements.
You will work alongside best-in-class experience design and technology teams to deliver innovative employee, customer, and user experiences.
Responsibilities:
- Spearhead interaction and service design activities across projects, including conducting client workshops, facilitating creative brainstorming, and establishing design principles.
- Oversee design research partnerships with external partners and clients or collaborate with the internal research team.
- Lead all interaction and service design efforts at the project level.
- Advance and innovate Service Design practices by incorporating insights from both external and internal expertise.
- Offer constructive feedback and guidance to junior team members while accurately evaluating their performance.
Requirements:
- Extensive experience in leading service design projects with multiple designers and overseeing complex design engagements.
- Expertise in Service Design methodologies, with strong proficiency in relevant tools and templates.
- Effective in working with stakeholders to produce high-quality, detailed deliverables aligned with project requirements.
Salary Range: £60,000 - £80,000 per annum
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