Independent Living Support Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom IRIS -Networx Services Full time

Job Title: Supported Living Advisor

About the Role:

We are seeking a highly motivated and compassionate Supported Living Advisor to join our team at IRIS -Networx Services. As a Supported Living Advisor, you will play a vital role in supporting customers to live independently and safely in their own homes.

Key Responsibilities:

  • Provide emotional support and guidance to customers to help them settle into their new homes and communities.
  • Respond to emergency calls and provide 24-hour support on a scheduled rota.
  • Conduct property viewings and guide customers on available services.
  • Communicate regularly with customers based on their individual support needs.
  • Assist with property repairs and escalate issues when necessary.
  • Perform risk assessments for customers and properties, making safeguarding referrals as needed.
  • Build strong relationships with customers through regular visits and check-ins.
  • Keep customer records up-to-date and ensure scheme audits and health & safety checks are completed.
  • Ensure the scheme is clean, well-maintained, and stocked with essential items.
  • Organise customer activities and facilitate Partnership Forum meetings.
  • Conduct equipment checks and arrange for repairs as needed.

Requirements:

  • Proficiency in MS Office (Word, Excel, Outlook, OneDrive) and Teams.
  • Comfortable with using computer systems, smartphones, and tablets.
  • Experience working both independently and within a team.
  • Ability to manage your workload with minimal supervision.
  • Experience in customer-facing roles.
  • Strong administrative and record-keeping skills.
  • Flexibility and a willingness to embrace new challenges.
  • Excellent listening and problem-solving skills.
  • Knowledge of GDPR and maintaining customer confidentiality.
  • Empathetic, compassionate, and a great communicator.
  • Full UK Driver's License and DBS clearance.

What We Offer:

  • Annual leave of 25 days, rising to 30 days after 5 years of service.
  • Generous pension scheme – employer contribution up to 10%.
  • Extra day's leave for no sickness absence in the financial year.
  • Christmas week off (no need to use your annual leave allowance).
  • Opportunity to buy/sell annual leave.
  • Enhanced maternity, paternity, and adoption leave.
  • Paid emergency and compassionate leave.
  • Life assurance (2x salary).
  • Generous sick pay.
  • Free annual flu jabs.
  • Paid qualification.

Important Information:

Please note that to be eligible for this position, you must have the right to work in the UK and reside within the UK for the duration of your employment. We do not offer sponsorship. Proof of your Right to Work will be required.

A full driving license is essential for this role. A DBS is required for this role.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

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