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Supported Living Advisor

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Grand Union Housing Group Full time

About the Role

We are seeking a highly skilled and compassionate Supported Living Advisor to join our team at Grand Union Housing Group. As a key member of our community support team, you will play a vital role in ensuring our customers feel safe, supported, and empowered in their homes.

Key Responsibilities

  • Provide personalized support to customers, helping them to settle into their homes and the community.
  • Respond to emergency calls, providing 24-hour support on a scheduled rota.
  • Conduct property viewings and guide customers on available services.
  • Communicate regularly with customers based on their individual support needs.
  • Assist with property repairs and escalate issues when necessary.
  • Perform risk assessments for customers and properties, making safeguarding referrals as needed.
  • Build strong relationships with customers through regular visits and check-ins.
  • Keep customer records up-to-date and ensure scheme audits and health & safety checks are completed.
  • Ensure the scheme is clean, well-maintained, and stocked with essential items.
  • Organise customer activities and facilitate Partnership Forum meetings.
  • Conduct equipment checks and arrange for repairs as needed.

Requirements

  • Proficiency in MS Office (Word, Excel, Outlook, OneDrive) and Teams.
  • Comfortable with using computer systems, smartphones, and tablets.
  • Experience working both independently and within a team.
  • Ability to manage your workload with minimal supervision.
  • Experience in customer-facing roles.
  • Strong administrative and record-keeping skills.
  • Flexibility and a willingness to embrace new challenges.
  • Excellent listening and problem-solving skills.
  • Knowledge of GDPR and maintaining customer confidentiality.
  • Empathetic, compassionate, and a great communicator.
  • Full UK Driver's License and DBS clearance.

About Us

Grand Union Housing Group is a leading provider of affordable housing and community support services. We are committed to making a positive impact in the lives of our customers and the communities we serve.