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Program Management Assistant
1 month ago
We're an Investors in People Silver Standard Company, striving for excellence in our industry. Our mission is to deliver exceptional results while prioritizing safety, environment, quality, customer service, and profitability.
Salary Information
The estimated salary for this role is £25,000-£35,000 per annum, depending on experience and qualifications.
About the Role
To support the Contract Delivery Manager (CDM) and Project Managers (PM) in managing operations for assigned programmes within distribution areas. Drive programme delivery for self, contract KPI targets, and project manager(s). Ensure high-quality work completion in terms of safety, environment, quality, customer service, and profitability. Promote consistency and innovation to maintain Ground Control's leading position.
Key Responsibilities:
- Successfully undertake and complete all Project Coordinator duties for allocated works.
- Responsible for operational support matters within assigned Projects, measured against quality of work given, efficient tracking of tasks, driving strict timeframes, and ensuring client satisfaction throughout commercial processes.
- Efficient communication with assigned Project Manager(s) and relevant actions taken to ensure projects are processed in good time for smooth and efficient project delivery.
- Booking and tracking of Traffic Management works on Projects.
- Tracking project delivery in terms of volumes and desktop quality audits.
- Timely and effective reporting and communication through to CDM.
- Collaborative working relationship with assigned project manager(s) to assist in ensuring relevant cutting team(s) have suitable work banks issued.
- Update and manage Works Programme, SD Programme, Held Up Programme, Planning Checklists, and similar programmes for assigned workload and area of responsibility.
- Participate in resolving Held-Up spans/projects requiring client or other resolutions.
- Develop strong working relationships with clients' representatives.
- Attend internal programming and planning meetings.
- Assist in developing new starters in the team by providing PCO-related training.
- Responsible for own programming and delivery of role outcomes, measured against KPIs.
What We Look For:
- Proficient IT skills.
- Basic commercial acumen.
- Well-developed organisational skills.
- Able to prioritise workload and balance demands from numerous sources to meet stakeholder needs.
- Excellent customer service.
What We Offer:
We believe in creating an inspirational environment, rewarding employees for their hard work, and offering a wide-ranging benefits program that supports your growth. As a B-Corp Accredited company, we prioritise social and environmental standards. Some highlights include:
- We've been awarded 'world-class' status for employee engagement in the 2023 Best Companies results, ranking #16 in the 'Top 100 Large Companies to Work For' league table.
- Certified B-Corp Accredited, we meet rigorous social and environmental standards.
- We support 'The Race at Work Charter', 'Ban the Box', 'The Armed Forces Covenant', and are 'Disability Confident'.
- We invest 5% of our profits into the Evergreen Fund, dedicated to sustainability and environmental initiatives.
- We've committed to planting 1,000,000 trees, achieving a fully electric fleet, and working towards carbon net zero after becoming carbon neutral in 2020.
- 2 personal choice volunteering days with fundraising efforts matched up to £500.
Perks and Benefits:
- Free gym access if Head Office based or subsidised national gym memberships elsewhere.
- Nursery Vouchers, Cycle to work scheme, and Travel loans.
- Medigold employee support, Free Flu Jabs, online private GP service, and premium subscription to Calm, the wellbeing app.
- Supportive, entrepreneurial working environment fostering collaboration.
- Training, development, coaching, and mentoring plans including GC Leadership Academy, job-specific accreditations, and higher education opportunities.
- Hybrid working opportunities with time in the office, including Breakfast Mondays and Dog-Friendly Fridays.
- Financial benefits include yearly bonus scheme, access to Wagestream, and employee share options.