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Delivery Coordinator

2 months ago

Warrington, Warrington, United Kingdom Claranet Limited Full time

{"h1": "Delivery Coordinator", "p": "At Claranet Limited, we are seeking a skilled Delivery Coordinator to join our Customer PMO department. As a key member of our team, you will play a crucial role in ensuring our customers experience the best service delivery.

Your primary responsibility will be to work closely with customers, Project Support, Technical Service Delivery teams, and Solution Architects to agree on a delivery plan for all new orders. This includes key phases, tasks, communication plans, and timelines associated with the order.

Key Objectives:

* Ensure timely and effective communication of updates on orders, where appropriate personally delivering those updates.
* Manage the customer experience throughout the service delivery phase across all delivery teams.
* Ensure services are aligned for "just in time" installations across all products and that all costs incurred by Claranet can be passed on to our customers in a timely manner.

Responsibilities:

* Update systems and tools with accurate information to enable solutions to be built right first time and to allow other areas of the business to support our customers.
* Input into the production of a weekly and monthly Service Delivery WIP Reporting: progress against monthly delivery targets, delivery schedule of all orders in progress, problem orders, etc.
* Manage change requests for orders in progress with Sales Support function and, if needed, Solution Architects, gaining customer approval and ensuring additional costs are approved and charged.
* Identify areas of risk to order progression and liaise and escalate in accordance with team processes, ensuring risks and escalations are understood, communicated, and minimized.
* Ensure all orders are handed over to both the customer and support function in a timely and effective manner.
* Work closely with suppliers to ensure timely delivery of 3rd party services and manage jeopardy situations, such as Telco wayleaves, council permissions, excess charges, etc.
* Support Project Managers on major projects, maintaining project documentation where required, such as RAID Logs, WIP, and Highlight reports.
* Attend Project Kick off, Project Review, and Project Closure Meetings as required.
* Work with Service Managers to build strong relationships with Service Managed customers, act as customer champion for Service Delivery, and attend Service Reviews as required.
* Manage or work on internal projects as required.

Requirements:

* Substantial experience of providing high-level project administrative support or administrative support in an IT services environment.
* Excellent customer-facing skills, confident, proactive, hardworking, and flexible.
* Ability to work accurately and proactively, with an eye to detail and to prioritize a complex and varied workload.
* Proven written and oral communication skills, including excellent telephone skills.
* Ability to work as part of a team, with a flexible approach to work and willingness to learn.
* Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer-facing, with the ability to form strong working relationships.
* Ability to work without close supervision in a fast-paced environment with tight deadlines.

Desirable:

* ITIL v4 and Project Management knowledge.
* Demonstrable commercial understanding/acumen.
* Educated to NVQ level 4, degree/HND or equivalent qualification/experience.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Claranet Limited is an equal opportunities employer and welcomes applications from all qualified candidates.

We are committed to diversity and inclusion and are proud to be an employer of choice for people from all backgrounds.

Thank you for considering this opportunity to join our team.

We look forward to hearing from you.

Best regards,
[Your Name]"}