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Customer Service Ambassador

2 months ago

Swansea, City and County of Swansea, United Kingdom ERS Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at ERS. As a key member of our contact centre team, you will play a vital role in delivering exceptional service to our clients and brokers.

Main Responsibilities

  • Work closely with insurance brokers and clients to handle new enquiries, policy amendments, and renewals.
  • Provide accurate and timely information to clients and brokers regarding their insurance policies.
  • Maintain effective working relationships with brokers and other stakeholders.
  • Produce policy documentation and correspondence to clients and brokers.
  • Develop in-depth knowledge of our products and services to become a subject matter expert.
  • Contribute to a culture of continuous improvement and excellence within the team.

Requirements

  • Ability to work collaboratively as part of a team and independently.
  • Excellent interpersonal skills to effectively communicate with clients and brokers.
  • High level of accuracy and attention to detail.
  • Strong understanding of what constitutes excellent customer service.
  • Excellent organisational skills and ability to prioritise tasks.
  • Drive to continually improve processes and services.

What We Offer

  • Comprehensive training and support.
  • Flexible employee benefits, including discounts from leading retailers.
  • Bonus opportunities.
  • Annual salary review.
  • Opportunities for career progression within ERS.