Be a Customer Service Expert
1 month ago
The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.
Key Responsibilities
- Deliver customer service through various communication channels, including chat, email, and phone.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to Barclays' products and services, including account balances, transactions, and payments.
- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
Barclays Values
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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Customer Service Expert
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Liverpool, Liverpool, United Kingdom Bosch Group Full timeJob DescriptionAs a Customer Service Expert, you will be responsible for delivering exceptional customer experiences that bring our brand to life in a 'sales through service' approach. You will engage with customers to gain a full personal understanding of their requirements and cover an expanding scope of services to support customers across the full...
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Customer Service Expert
4 weeks ago
Liverpool, Liverpool, United Kingdom Bosch Group Full timeJob DescriptionAs a Customer Service Expert, you will be responsible for delivering exceptional customer experiences that bring our brand to life in a 'sales through service' approach. You will engage with customers to gain a full personal understanding of their requirements and cover an expanding scope of services to support customers across the full...
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Be a Customer Service Expert
1 month ago
Liverpool, Liverpool, United Kingdom Barclays Full timeJob Title: Be An #expertThe purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Deliver exceptional customer service through...
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Be a Customer Service Expert
1 month ago
Liverpool, Liverpool, United Kingdom Barclays Full timeJob Title: Be An #expertThe purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Deliver exceptional customer service through...
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Customer Service Expert
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Customer Service Expert
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Liverpool, Liverpool, United Kingdom Bosch Full timeJob OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various...
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Liverpool, Liverpool, United Kingdom Bosch Group Full time{"title": "Customer Service Expert", "description": "Job SummaryWe are seeking a highly skilled Customer Service Expert to join our team at the Bosch Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers\u2019 expectations.Key ResponsibilitiesProvide...