Be a Customer Service Expert

1 month ago


Liverpool, Liverpool, United Kingdom Barclays Full time
Job Description

The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.

Key Responsibilities

  • Deliver customer service through various communication channels, including chat, email, and phone.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolve specific customer inquiries and issues related to Barclays' products and services, including account balances, transactions, and payments.
  • Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.

Barclays Values

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.



  • Liverpool, Liverpool, United Kingdom Bosch Group Full time

    Job DescriptionAs a Customer Service Expert, you will be responsible for delivering exceptional customer experiences that bring our brand to life in a 'sales through service' approach. You will engage with customers to gain a full personal understanding of their requirements and cover an expanding scope of services to support customers across the full...


  • Liverpool, Liverpool, United Kingdom Bosch Group Full time

    Job DescriptionAs a Customer Service Expert, you will be responsible for delivering exceptional customer experiences that bring our brand to life in a 'sales through service' approach. You will engage with customers to gain a full personal understanding of their requirements and cover an expanding scope of services to support customers across the full...


  • Liverpool, Liverpool, United Kingdom Barclays Full time

    Job Title: Be An #expertThe purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Deliver exceptional customer service through...


  • Liverpool, Liverpool, United Kingdom Barclays Full time

    Job Title: Be An #expertThe purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.Key Responsibilities:Deliver exceptional customer service through...


  • Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various...


  • Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers' expectations.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various...


  • Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various channels, including...


  • Liverpool, Liverpool, United Kingdom Bosch Full time

    Job OverviewWe are seeking a highly skilled Customer Service Expert to join our team at Bosch. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.Key ResponsibilitiesProvide personalized and inspiring customer experiences through various channels, including...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and supporting the growth of our business.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service. As a Customer Service Advisor, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An apprenticeship provides work-based, on-the-job training and development. The training is fully funded, so it...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service. As a Customer Service Advisor, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An apprenticeship provides work-based, on-the-job training and development. The training is fully funded, so it...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to join the Crown Commercial Service as a Customer Service Advisor. In this role, you will work as part of a fast-paced Customer Service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An Apprenticeship provides work-based, on-the-job training and development. The training is fully...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryCrown Commercial Service is seeking a highly skilled and experienced Customer Service Senior Advisor to join our team. As a key member of our Customer Service Centre, you will be responsible for delivering low complexity procurement activities on behalf of our customers, while also developing and managing a team of customer service advisers.The...


  • Liverpool, Liverpool, United Kingdom Forward Role Full time

    Job DescriptionForward Role is seeking a Service Delivery Expert to join their team in Liverpool city centre. This is a non-technical role where you\u0027ll focus on service delivery and change management.Hybrid and flexible working arrangements are available.The salary is up to £30,000 DOE, plus benefits including bonuses.You\u0027ll have the opportunity...


  • Liverpool, Liverpool, United Kingdom Bosch Group Full time

    {"title": "Customer Service Expert", "description": "Job SummaryWe are seeking a highly skilled Customer Service Expert to join our team at the Bosch Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that meet and exceed our customers\u2019 expectations.Key ResponsibilitiesProvide...